Frequently Asked Questions

Here are some common questions and answers about our WordPress support service. Don’t hesitate
to contact us if you need more information.

How many issue I can get resolved under one ticket?

Under one ticket, we can fix only one issue. If needed you can create multiple tickets.

How fast can I get my issue resolved once I submit the ticket?

It can be as fast as 1 hour and up to 24 hours. And if its and emergency, we will start working on your ticket immediately.

Do I need to pay before I get your service?

NO, you do not need to pay unless an until you get your issue fixed.

If I buy your service what do I need to provide you?

You only need to provide the WordPress Admin and FTP/ CPanel details. If your not sure what this details are, still, at the end of the day you can make a ticket and we will help you how you can get this.

Will I get 24/7 support?

Yes, our best team will be in your service every minute of every day. But on weekends will be only focused on urgent issues.

Do you only fix WordPress issues?

Yes, we only offer WordPress services. Our Agents are highly skilled in WordPress.

Can you help me if my site is hacked?

Yes, we can. We can remove any malware that caused your site to be hacked. We scan, and remove any issues related to your site being hacked.

Can I get my site migrated at $19.00?

We have a special plan of $29.00 to migrate your site. Where we will backup all your files and database and restore it to new location.